Route a support message
See how a small text classifier can suggest the right team for an incoming message.
Interactive example · fictional data
Incoming message
Suggested routing
Enter a message and run the classifier.
What is this example doing?
A small multinomial Naive Bayes classifier runs entirely in your browser. It learns word frequencies from illustrative support messages in four categories. Scores describe this toy model’s relative preferences, not validated confidence or production accuracy. Unfamiliar or mixed requests should go to human review.
A real engagement would use representative data, held-out evaluation, privacy requirements, and a measured review threshold. Text entered here is not sent to a server.
Make it fit your business.
This is one possible direction. We scope the real work around your data, systems, and goals.